We have emerged as one of India’s foremost assistance service provider and third party administrator. Presently, we have the largest range of assistance services in India.
We are renowned for our ability to provide customized solutions which offer significant value to our clients. We are associated with several credible partners who play an important role in enabling us to provide excellent service levels for our customers across the globe.
OUR MISSION
To provide swift and effective relief to our customers across the world during various emergencies through assistance services.
OUR VISION
We aspire to provide world class service and be considered the most trustworthy Global Assistance brand.
We believe that quality is the most important aspect of any offering provided to our clients
Our clients include insurance firms, broking houses, banks, credit card companies, healthcare institutions, wellness companies, housing societies, automobile manufacturers, tyre producers, pharmaceutical companies, public sector organisations, travel management companies and utility . Some well-known names include Tata Communications, TVS Credit, Amazon, American Express, SBI General Insurance, BMW, Bharti AXA Life Insurance, Fortis etc.
Our customers are assured of having access to world class assistance services for 24*7*365. Our staff is multi lingual as well as multi skilled and are trained to match international quality levels through our alarm centre situated in Delhi.
Assuring exceptional quality
We have a dedicated team of professionals to carry out stringent quality checks at various stages of any process or service. Moreover, several internal and external audits are conducted in order to ensure highest level of service delivery.
Our quality assurance department regularly monitors the quality of service offered to our clients through our strategic business units. This department offers regular inputs to enhance service levels. Our alarm centre executives are proactively and consistently monitored and appraised while interacting with customers on behalf of our clients.
We also conduct monthly quality assessment programs for our alarm centre executives and communicate the results and feedback to their supervisors.
We have settled claims worth more than 1 billion dollars. Our worldwide network comprises more than 60,000 service partners who are spread across 200 countries.
