Cancellation and Refund Policy

Cancellation:

Cancellation Procedure: Customers can initiate a cancellation of their purchased plan or service by following the designated cancellation process available on the website, app, or by contacting our customer support team directly.

Cancellation Window: Cancellations are subject to the terms outlined within the specific plan or service purchased. Customers must adhere to the cancellation window specified in the plan to qualify for a refund, if applicable.

Cancellation Charges or Fees: Some plans may entail cancellation charges or fees upon initiating a cancellation. Customers are advised to review the plan's terms and conditions for any associated charges.

Circumstances Beyond Cancellation Window: Requests for cancellation beyond the specified cancellation window may not be eligible for a refund as per the plan's terms. Exceptions to this policy may apply under extenuating circumstances as determined by our discretion.

Communication of Cancellation: Customers should receive a confirmation of their cancellation request along with any relevant information regarding the refund process, if applicable, via email or within their user account.

Communication of Cancellation: Customers should receive a confirmation of their cancellation request along with any relevant information regarding the refund process, if applicable, via email or within their user account.

Refund:

Eligibility for Refund: Refunds will be provided in accordance with the refund policy specified within the purchased plan or service. Customers must meet the criteria outlined in the plan's terms and conditions to be eligible for a refund.

Refund Processing Time: Upon approval of the cancellation request and confirmation of eligibility for a refund, the refund process will commence. Refunds will be processed within a stipulated timeframe mentioned in the plan's refund policy.

Mode of Refund: Approved refunds will be processed using the original payment method used during the purchase. In some cases, alternative refund methods may apply as per our discretion or as outlined in the plan.

Exceptions to Refund Policy: The refund policy may specify certain scenarios where refunds are not applicable. Customers are encouraged to review these exceptions outlined in the plan's terms and conditions.

Plan Terms Prevail: The terms and conditions regarding cancellation and refunds specified within the purchased plan will always take precedence over conflicting information provided elsewhere.

Customer Support: For inquiries, assistance, or clarification regarding cancellations, refunds, or the policy itself, customers are encouraged to reach out to our customer support team via the provided contact information.